Hi Hope all is well! I have a question on how to create a flow of how to send an email notification to customers that have a recurring subscription on a product once it goes out of stock and not notified on the day of processing their recurring order so they can at least plan out to switch to a different product prior to their next ship date. Any tips and advice? Help? Gladly appreciate this community! Hope you guys have a wonderful day!
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out of stock for subscribed recurring customers
+1Best answer by David To
Hey
In my experience, to achieve what you’re looking to do, you’ll need to create a custom event that gets passed to Klaviyo. This custom event should be initiated from your backend that recognizes when a product goes out of stock for customers who have a subscription plan for it.
With this custom event, you can both: initiate a metric triggered flow informing customers of the news and used as a filter to remove these customers from any recurring flows you may have associated with their subscription orders.
If you’re already working alongside a developer, I would suggest sharing our Developer Portal with them. We also have a vast network of Klaviyo Partners who offer developmental assistance as well should you need.
David
+60Hey
Welcome to the community and congrats on your first post!
Klaviyo currently supports back in stock flows for accounts with Shopify, BigCommerce, or Magento 2 integrations, as well as accounts with inventory-aware custom catalog feeds. What integration are you using?
+1hey
Thank you. How about for out of stock flows? We have the back in stock flows setup.
+60Hey
In my experience, to achieve what you’re looking to do, you’ll need to create a custom event that gets passed to Klaviyo. This custom event should be initiated from your backend that recognizes when a product goes out of stock for customers who have a subscription plan for it.
With this custom event, you can both: initiate a metric triggered flow informing customers of the news and used as a filter to remove these customers from any recurring flows you may have associated with their subscription orders.
If you’re already working alongside a developer, I would suggest sharing our Developer Portal with them. We also have a vast network of Klaviyo Partners who offer developmental assistance as well should you need.
David
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