Hello,
We have followed this tutorial https://help.klaviyo.com/hc/en-us/articles/115005084627
to add the NPS but I don’t know how to check now the analytics on this.
Any chance you can point me in the right direction?
Best,
Stockers Team
Hello,
We have followed this tutorial https://help.klaviyo.com/hc/en-us/articles/115005084627
to add the NPS but I don’t know how to check now the analytics on this.
Any chance you can point me in the right direction?
Best,
Stockers Team
Best answer by retention
Hi
So the data that is stored is on each of the Subscribers’ profile as a custom property value. The best to see the data of how many people provided an NPS of each, is to simply create a Segment for each of the NPS ratings.
For example, you can create one Segment for each rating (1-10). Or, perhaps a combined one for Detractors (1-6), Passives (7-8), and Promoters (9-10).
Hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.