Klaviyo's billing structure is based on two criteria:
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The number of active profiles in your account
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The number of emails you send during the month
To see the total number of active profiles in your account, navigate to the Profiles page as shown below. After confirming the active profile count, head over to Account > Billing > Email Billing to choose a plan that will cover the active profile count and your monthly sends.
In Profiles, you can see the total number of active profiles in your account.