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Billing Error - Your card does not support this type of purchase

  • 13 July 2021
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Your card does not support this type of purchase.

this is the error that i get when i put my visa card for update my account for snd more mails

what can i do?

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Best answer by david.to 13 July 2021, 19:06

Hello @idoo199777,

Thanks for sharing your question with the Klaviyo Community!

You’ll typically see this error when entering a new credit card into Klaviyo to either renew your subscription plan or start a new subscription. This sort of error indicates that Klaviyo is unable to process your payment. I would suggest contacting your bank or credit card company for further details as to why the payment is not being processed and resolving this through them before trying again. This can usually happen if the credit card either does not have enough funds, your credit card is flagging the transactional as fraudulent, or any other number of reasons that your credit card did not process the transaction. 

I hope this helps!

David

 

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Hello @idoo199777,

Thanks for sharing your question with the Klaviyo Community!

You’ll typically see this error when entering a new credit card into Klaviyo to either renew your subscription plan or start a new subscription. This sort of error indicates that Klaviyo is unable to process your payment. I would suggest contacting your bank or credit card company for further details as to why the payment is not being processed and resolving this through them before trying again. This can usually happen if the credit card either does not have enough funds, your credit card is flagging the transactional as fraudulent, or any other number of reasons that your credit card did not process the transaction. 

I hope this helps!

David

 

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