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Blocking Email Addresses From Known Bots

  • 6 December 2021
  • 2 replies
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Hi Guys

We have a known BOT that appears daily and abandons the same product at the same time. Very tedious but also annoying because our abandoned cart sequence starts.

We know what the email address is (it’s the same daily) so we wondered if there was a way to block this in Klaviyo so it just gets supressed as soon as it arrives? 

It’s not a google bot checking pricing, it’s a BOT pretending to be Clearpay.

Thanks

Sarah 

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Best answer by stephen.trumble 6 December 2021, 20:33

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Hey @SarahTSK 

Thank you so much for reaching out to the Klaviyo Community for help! 

To start with, in order to "block" a Profile from your Klaviyo account, you'll simply need to suppress it within your Klaviyo admin, as long as the email address stays the same it should remain suppressed. A suppressed profile is a person who can no longer be emailed and Klaviyo will automatically exclude all suppressed profiles from email sends. This means that, even if you try to send an email to suppressed profiles, Klaviyo will automatically ensure that these intended recipients are skipped. I recommend reviewing our Guide to Suppressed Profiles in Klaviyo for additional details and instructions. 

If you're looking to block this Profile from adding to a cart or starting the checkout process or interacting with your site in general, then you'll need to reach out to Shopify Support or whomever you use for your ecommerce store , as they're better suited to assist with their backend. 

Hope this helps!

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Hi Stephen

 

Thank you for the swift response and i’ll head on over to the suppression article and get going.

 

Best,

Sarah

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