Email Usage Limit and Plan Questions

@alex.hong thanks for the response and read the other posts. I think I get it, but it’s a bit confusing still. What you’re saying sounds like no matter how many profiles we have, as long as our campaigns are limited to what our plan is, we’ll be fine.

If I’m understanding you correctly in this table below, “people” refers to number of people you can email at a time, not profiles. Is that correct?

If that is correct why is “number of contacts” even mentioned then (see Klaviyo statement below). How does that play into the cost? Shouldn’t it just state the number of emails instead? Or “people” as in the table?
Klaviyo email plans are determined by the number of contacts in your account and the number of emails you send out each month.

Also, I still don’t understand what happens if you “try” to send to more emails than your plan. Let’s say you have a 2,500 emails limit. And schedule a campaign to go out to 4000 people. Does the campaign “freeze” after 2,500 emails are sent until you change your plan? Do we get a notification email? Do the emails get sent and we get a “warning”

Unfortunately I didn’t have time to wait for your response so I ended up upgrading our plan for no reason. And we just sent our first campaign. Bummer, since Klaviyo doesn’t offer any refunds.

Thanks again. Your follow-up will be greatly appreciated.

-oo

Hi guys,

I also have the same question. In case I want to divide my campaign into 2 smaller campaigns, is this the good way to reach out all of my profiles.

For example, as @Doubleo , I have total 4800 contacts which has been over my plan limit (2500). So, I would like to reach out to all of 4800 contact by 4 campaigns.

I divide my total database into 4 segments (1200 contacts in each of them) and set-up 4 different campaigns to send out

My question: Will they be sent to 4800 contacts within 4 campaigns? With this way, I do not need to upgrade my email plan ?

Thank You & Best Regards

Hi there,

In the account settings, I see that we have more profiles than our current email plan. I don’t know how to interpret this “overage” in practical terms though. For instance, if I try to send a campaign to a segment with 1000 profiles, would those emails be sent without an issue? Or will only a portion of those be sent? Does the limit only apply to campaigns that need to go to more than 2500 profiles? I would appreciate if someone could explain, or point me to any documentation with details.

Thanks, -oo

Hey Guys,

Would it limit our flows? 

Hey @Taylor Tarpley 

Thank you for your response!

I have another question! My 

Current Month's Usage is

2348 of 1500 active emailable profiles 157% Usage. I don't understand it. 

Is my flows are active? It seems like people are getting flows emails but on the other hand I don’t see any sales from the emails from few days. 

I will be moving all my business off of Klaviyo in coming days. I have sent out 2 separate tickets to hopefully resolve this. There are other better reviewed and cheaper competitors who offer unrestricted emails. When you look at  a Shopify 3rd party top 15 email app options list, I am most likely going with their second favored competitor while Klaviyo has dropped to number 7. I am quite shocked at this. This unrestricted email feature seems to be a standard still. I understand the top goal of what Klaviyo is trying to accomplish but it will hold back my business.  This new restriction has opened up my eyes to the newer and improved competition which also showcases how far back Klaviyo has dropped just like Aweber and MailChimp.  I have loved Klaviyo over the last 2 years but this is restriction is an absolute business killer for me.