I can't login to Klaviyo.com/dashboard

Question

Hey everyone,I am about to onboard a new client who just invited me to his account but I can’t load the Klaviyo Dashboard and I am worried. Here is a screenshotA - they sent me a new link I am scared to open because picture B isn’t pretty too. B - how can I fix that? Or the platform is down  Is this something I can fix myself or it is on @klaviyo’s end? ​​​​​​​ Thank you!Yours,​​​​​​​Alex ​​​​​​​

Dov · Accepted Answer

Hi @Akselpd,Thanks for sharing this and no need to worry! We’ll get this squared away.Give the following a try:Have your client delete your userHave your client re-add you againusing the"Add New User" buttonLog outof your Klaviyo accountGo to your email inboxAccept the newinvitationIf that does not work, please let us know.Thanks for being a community member.

Akselpd · Answer

I am on it! Thank you for the fast response, Dov!

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