Hey, I wanted to change my avatar for my clients, I saw a post on this forum that said I had to create a gravatar account with the same email. But it doesn't work 
So what can I do to customize my Avatar (the profile picture shown on my mail).
(I use 1&1 for my work email).
I already contacted the support klaviyo and told me it might be a problem with 1&1 (ionos) but what do you think about it ?
Thank you :)
Hi there
Welcome to the Community! Thanks for sharing your question with us!
Yes, if your inbox provider is not listed here, then it is possible that you cannot update your avatar image for your business as your inbox provider isn’t supporting BIMI, which is the only way to implement this. Very sorry!
For further insight, I’d check out these other threads of fellow Community users who had similar questions about changing their avatars.
Thanks for participating in the Community!
-Taylor
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