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Issues Adding Users To Klaviyo

  • 15 August 2023
  • 1 reply
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Hi,

 

I´m having some issues adding a user to my Klaviyo account. I send the invite, i´ve already re-send and the user says that didn´t receive any email. 

I´ve already send invite to my self to a different email and i receive the invite. How to fix or check this situation?

Is there any restriction that a domain account can´t have access to differents Klaviyo account?

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Best answer by Taylor Tarpley 17 August 2023, 21:27

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Hi @TonyBarreira

 

Welcome to the Community! Sorry to hear you’ve been having issues adding users to your account, happy to help! 

 

There aren’t domain restrictions for Klaviyo user access. What domain is this user on? I would ensure that the user’s email is correct as it seems like an isolated issue with her email, as you were able to receive it successfully. Additionally, I’d try these troubleshooting tips as well if you find the user’s email who you want to invite is input correctly:

  1. Try logging in with a different browser via an Incognito window.

  2. When you check for the email, please follow these steps:

    1. Search for the word "Klaviyo"

    2. Check any filter or firewall settings

    3. Add support@klaviyo.com to your contacts.

 

Thanks for participating in the Community!

-Taylor

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