I downgraded my plan recently to the free plan from 2,500 active profiles and 25,000 email sends ($60 per month). I was under the impression that that subscription would last until the billing cycle ends at the end of December, and then id be downgraded. however I’m now being told i need to upgrade to send the amount of emails as before. please can you clarify?
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it would be better to submit a ticket support here
https://help.klaviyo.com/hc/en-us/account-access-request
Hi there
Thanks for your question!
Sorry for the confusion, but as our documentation states, downgrades take place immediately!
Very sorry for the inconvenience,
-Taylor
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