Not receiving 2-step authentication code

  • 5 April 2023
  • 2 replies

Badge +2

I’m not getting the 2-step authentication code to log into my Klaviyo account. So I’m locked out of my account and I can’t ask for a support ticket because I am locked out of my account. How do I get back in. Very Frustrating.


Best answer by Taylor Tarpley 5 April 2023, 23:01

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2 replies

Userlevel 7
Badge +60

Hi @JaniceBLW


Thanks for sharing your question with us! 


I can see that you have also opened a ticket with our support via this external form and choosing the account access dropdown option . Happy to see you’re getting help to fix this! 


Thanks for participating in the Community!


Hello ! I am having a similar problem. I want to give access to my klaviyo account as new user to a talent that will work on my klaviyo campaigns and I am not receiving access codes emails. Wonder why.  need help with this please.