Problem sending emails, account cancelled?

  • 15 March 2023
  • 1 reply

Badge +1
  • Contributor I
  • 0 replies

Hi, I trialled an SMS subscription and cancelled it after 1 month. But now I can’t send any emails… it says my account is cancelled. When I update my plans, it says I’m already subscribed to the free email plan. However it won’t let me send any emails despite having many credits. Can you assist?


Best answer by Taylor Tarpley 16 March 2023, 17:24

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1 reply

Userlevel 7
Badge +60

Hi there @F2F


Welcome to the Community! Sorry to hear you’ve had issues with your account, happy to help! 


You can contact our support team via this form and choose the dropdown option of ‘account access’ to get in touch with a member of our team to find out the reason for your account cancelation and get to the bottom of your situation! 


Thank you for participating in the Community!