I have two step authentication set up on my account, and use an authenticator app on my phone. I recently got a new phone, and wiped my old one, and my new phone hasn’t carried over my authenticator settings. So when I go to the authenticator app, it doesn’t have my account. Therefore, I can’t access my account to update the authenticator settings. What can I do? (I’m accessing it on my partners account, for the time being).
Best answer by david.to
Thanks for being a member of the Klaviyo Community!
If your partner is the owner of the account, you can have them disable the two-factor authentication requirement by navigating to Account > Settings > Users and un-checking the box to Require two-step authentication for all users. This should disable the two-factor authentication for your login credentials. Then, they can re-activate this setting again to allow you to set up two-factor authentication on your new device.
Should you need additional assistance in disabling your two-step authentication method or resetting it, I would recommend reaching out to support to have a closer look at your account and process this request since it does pertain to sensitive account information.
Hope this helps!