Contributor I

Have You Implemented a Dedicated Sending Domain?

Forum|Forum|4 years ago
September 20, 2021
2 replies
464 views

Have any of you implemented a dedicated sending domain? If yes, how does deliverability look like before and after? Assuming that you followed Klaviyo’s best practices for setting up and warming the domain first :)

I’m thinking of implementing it for my company. But as we need to dedicate some time to warm up the domain, it means loss of revenue for us for about 3-4 weeks (due to sending flows only for 1-2 weeks and then super engaged 30d segments for another 1-2 weeks).

If it’s highly impactful, we’d do it. But we’re unsure as to whether the impact is worth it. Creating a conversation here so it’ll be helpful to other who have the same thought/worry :)

Just to share some context, here’s some numbers for our brand.

Unique Open Rate: avg 13.5%

Unique Click Rate: avg 0.62%

Bounce Rate: avg 0.11%

Unsubscribe Rate: 0.11%

Spam Complaint Rate: 0%

This topic has been closed for replies.

Pinned Reply By Taylor Tarpley

Hi @dennislee,

Thanks for sharing your question in the Community and starting a collaborative conversation about Dedicated Sending Domains.

Creating a reputable sending infrastructure that inboxes will trust is a huge, long-term investment for any e-commerce businesses. As revenue for e-commerce businesses is based on whether or not your messages are hitting your customers’ inboxes and sparking an action, I would highly consider the return on investment a Dedicated Sending Domain provides. You are correct, in order to set one up, you will need to follow the Warming Protocol of your new domain to, in a sense, “train” inboxes to see you as a reliable, trustworthy sender. This would include:

Turn on high engagement flows
Migrate your engagement data over from your previous email service provider
Begin sending campaigns to engaged segments
Monitor your performance

When considering whether this might negatively impact revenue or decrease it, I would remember that in this process you can still send messages to your ‘engaged’ segments and leave your ‘high engagement’ flows turned on for these 3-4 weeks.

However, it is important to also note that creating a Dedicated Sending Domain is not an overnight fix to deliverability woes. For instance, after considering your Click and Open Rates, I would also suggest reading through How to Monitor Email Deliverability and Creating Sending Habits that will Lead to Good Email Deliverability as this will also aid in increasing those campaign rates for your company. Additionally, there is a lot provided on the Community Forum about Deliverability that I’d suggest checking out to help your investigation!

Thanks for sharing your question with the Community and am curious to hear what other users have to say as well!

Best,

Taylor

Taylor Tarpley

Community Manager

Hi @dennislee,

Thanks for sharing your question in the Community and starting a collaborative conversation about Dedicated Sending Domains.

Creating a reputable sending infrastructure that inboxes will trust is a huge, long-term investment for any e-commerce businesses. As revenue for e-commerce businesses is based on whether or not your messages are hitting your customers’ inboxes and sparking an action, I would highly consider the return on investment a Dedicated Sending Domain provides. You are correct, in order to set one up, you will need to follow the Warming Protocol of your new domain to, in a sense, “train” inboxes to see you as a reliable, trustworthy sender. This would include:

Turn on high engagement flows
Migrate your engagement data over from your previous email service provider
Begin sending campaigns to engaged segments
Monitor your performance

When considering whether this might negatively impact revenue or decrease it, I would remember that in this process you can still send messages to your ‘engaged’ segments and leave your ‘high engagement’ flows turned on for these 3-4 weeks.

However, it is important to also note that creating a Dedicated Sending Domain is not an overnight fix to deliverability woes. For instance, after considering your Click and Open Rates, I would also suggest reading through How to Monitor Email Deliverability and Creating Sending Habits that will Lead to Good Email Deliverability as this will also aid in increasing those campaign rates for your company. Additionally, there is a lot provided on the Community Forum about Deliverability that I’d suggest checking out to help your investigation!

Thanks for sharing your question with the Community and am curious to hear what other users have to say as well!

Best,

Taylor

dennisleeAuthor

Contributor I

@Taylor Tarpley thx for all the awesome info! Thanks for explaining that it won’t be an overnight fix :) We’re also thinking of exhausting all other ways to improve our deliverability first.

That said, do you actually see an improvement for other Klaviyo users? How much of an impact does it have? Or is it just a marginal improvement?

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