Hi there,
We’re looking for a double opt-in alternative to prevent our list from being spammed.
Recently we have been attacked by bots. I can see there are a lot of fake emails, but their domain is @gmail.com, so I can’t bulk delete them, segment them or do anything that’s not manual. I don’t understand how to prevent it from happening, because we have double opt-in activated.
Any suggestions in how to prevent them and how to delete them?
Shop is made in shopify
Thanks.
Hey
Have you managed to suppress these bot profiles? If not, I get it; it can be tricky, especially if they all come from common email domains like gmail.
When I encounter bots in customer accounts, I like to see if they all have certain features in common. Do they all have a + sign in their email address? Did they all take exactly the same action (like starting checkout with a certain item and doing nothing else), or are they all from the same location? If you find similarities between the bot profiles, you can create a segment using these characteristics that does a fairly good job capturing the bots.
Of course, it won’t be perfect, because bot profiles can sometimes try and appear like real profiles, leading to a small number of real profiles entering that segment, but I’d say that this would be a small risk to take for the sake of suppressing these bots. After you create a segment that isolates these profiles, you’d want to suppress that segment periodically, or create a flow with a webhook in it that suppresses profiles that enter that segment.
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