Skip to main content
Solved

How to create new event tag for analytics.

  • December 6, 2021
  • 1 reply
  • 65 views

Forum|alt.badge.img+2

How can I create a new tag (event) for analytics? I’m using salesforce commerce cloud.

Best answer by alex.hong

Hi there @Caroline Nunes,
Welcome to the Community and thanks for posting your question regarding Salesforce Commerce Cloud and events.

I believe, it won't be possible to replace the current native integration events with newly adjusted variables that have been created.
Instead you will be required to send us custom metric using the Metric API. You will then have the ability to call the newly created variable in the API Call and update the flow's trigger to be paired to the newly created Metric and pull through that event information. I unfortunately can't advise on how to this aside from general guidelines as it's not a built-in integration with Klaviyo, however I can direct you to our partner page which will have mutual partners who have the ability to create and assist this for you.

In addition, I will reach out to different team members so that I can provide more information if available.

Thank you!

Alex

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

alex.hong
Forum|alt.badge.img+58
  • Klaviyo Alum
  • 1552 replies
  • Answer
  • December 7, 2021

Hi there @Caroline Nunes,
Welcome to the Community and thanks for posting your question regarding Salesforce Commerce Cloud and events.

I believe, it won't be possible to replace the current native integration events with newly adjusted variables that have been created.
Instead you will be required to send us custom metric using the Metric API. You will then have the ability to call the newly created variable in the API Call and update the flow's trigger to be paired to the newly created Metric and pull through that event information. I unfortunately can't advise on how to this aside from general guidelines as it's not a built-in integration with Klaviyo, however I can direct you to our partner page which will have mutual partners who have the ability to create and assist this for you.

In addition, I will reach out to different team members so that I can provide more information if available.

Thank you!

Alex