Hello everyone,
We've been sending out emails for quite some time without any issues, but recently, I've noticed a problem. Our logo no longer appears in the email previews; instead, it's showing a question mark. Strangely, we haven't made any changes to our settings.
Has anyone encountered a similar problem or has an idea about how to fix this issue? Your insights would be greatly appreciated.
Thank you in advance!
Best answer by David To
View original
+18
+60
Hey
I would recommend taking a look at some of the past Community posts on this topic:
If you still see a logo/profile image in the inbox after sending a live email to a recipient whose email domain does not match that of your sending domain, then I suspect this may just be your own inbox raising some suspicions. In which case, I would suggest you working alongside your IT/network administrators to review how your sending domain’s backend settings such as DMARC, CNAME, etc.
David
Hi
Thank you for you reply!
I have attached an image of how it looks now and how it is supposed to look.
Hi
Thank you for your reply. The links were very helpful. I’ll give it a try!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
