Abandoned Cart - Add to Cart Trigger URL

Question

Has anyone been able to create an Abandoned Cart flow using Shopify’s Add to Cart trigger that links to the customer’s cart?

We already have an Abandoned Browse and Abandoned Checkout flows, which work fine. But the Abandoned Cart template email doesn’t seem to work. The default url {{ event.URL }} just goes to the product page.

I’ve tried using only the domain.com/cart but that only works if the customer opens the email on the same device that they were using when adding products to cart.

bluesnapper · Accepted Answer

Welcome to the community @timhsu_musubilab

{{ organization.url }}/cart works for me.

I think the issue you’re seeing may be related to a sync delay between the add-to-cart event and the rebuild link being “ready” to use. The same situation applies to the checkout-started event.

I’ve never measured the duration of the sync delay, but you can see it’s happening: add to cart (or start checkout) with a test profile and immediately preview and click the rebuild urls. They won’t work immediately but will after a delay.

In practice, this is not a problem as you usually send an add to cart or abandoned checkout email after x hours, by which time the cart rebuild link will work.

Let me know if that sorts your issue.

Andy

timhsu_musubilab · Answer

@bluesnapperthat seemsto do the trick, thank you!

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