Back in stock button showing on products in stock // Dawn free theme Shopify

  • 9 January 2023
  • 1 reply

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Hi everyone,


I installed properly the back in stock flow + button but it’s displaying on product pages that are actually in stock. Can somebody help ? 


Theme: Dawn 6.0.2

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Best answer by David To 9 January 2023, 17:15

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Userlevel 7
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Hello @daiquiriparis,

Welcome to the Klaviyo Community!

Although the Dawn theme is a free one developed by Shopify, it actually isn’t one of the supported themes for the back in stock feature. You can find a list of supported Shopify themes from our How to style Back in Stock buttons and forms for free Shopify themes Help Center article. 

In my experience, two common cause as to why the back in stock CTA is displaying for products that have stock or vice versa is due to either the theme’s variant selector not properly updating or you have the “continue selling when out of stock” option enabled in your Shopify backend. I explained a bit and linked to some other helpful Community posts below:

Since the Dawn theme is considered custom, I would also encourage you to work alongside your developer to review the theme codes and if there may be any conflicts between it and our back in stock code. Oftentimes some minor adjustments will need to be made to your site code in order for back in stock feature to work properly. You can also reach out to one of our many approved partners from an extensive network of agency partners for further assistance in customizing the Klaviyo back in stock code or your website’s theme code for this feature to work appropriately. 

I hope this helps!