+1
Hi,
As shown in the picture below, I received a duplicated email from my abandoned cart flow exactly three hours later after receiving the first one. I have checked my flow and I don’t have anything that triggers this. How can I fix it?
Best answer by stam_marko
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+12
Hi there,
Let’s solve this! Here are some ideas:
The 5 min is too early to send a checkout started email in my opinion. Try testing sending the first email 30 minutes to 2 hours later.
Let me know if you found the solution,
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Hey, appreciate the response.
Also, I just sent a test email two days ago to a new email account and I don’t seem to get the duplicates. The duplicates only appeared to the email that was in my Klaviyo email list. Could that be the reason why it sent a duplicate email hours later? If so, how do I fix this?
+12
I see that someone can enter the flow anytime, so you could have started checkout 3 hours after and you received the email again. For that, I’d add another filter that says:
Has not been in this flow in the last 30 days (or so)
Also, how about checking the recipient details for those who received each email?
On the email’s card, go to Recipient Activity.
Another thing you might want to check is the Profiles tab (search for your name, email and review the activities)
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