Can someone explain to me why when a customer checkout abandoned, they still receive a welcome email flow? how to fix it?
I want someone when they checkout abandoned or have completed checkout they won't get the welcome flow anymore.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/87e329f1-8b60-4343-acd9-4093e2e94326.jpg)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/5bd647a1-9fb4-43b5-9ed0-fc6a2bbee73e.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/a047f0be-390c-4440-8402-d711ed2e0f5a.jpg)
Best answer by Bobi N.
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