Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,524 Topics
  • 7,003 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2524 Topics

P
Contributor I
PinkErikContributor I
asked in Campaigns and Flows

Showing all items in the cart for Abandoned Cart Reminder flow

Hey everyone,We’re looking to display all items in a person’s cart when they abandon it after adding a product, not just the last product added to cart.In the preview I don’t seem to have access to any events other than Name, ProductID, Categories, ImageURL, Brand, Price, and CompareAtPrice. No ‘extras’ like I see in some YouTube tutorials.When I go into the shopify theme I see the Klaviyo Tracking Code as:<script type="text/javascript"> var _learnq = _learnq || []; var item = { Name: {{ product.title|json }}, ProductID: {{ product.id|json }}, Categories: {{ product.collections|map:'title'|json }}, ImageURL: "https:{{ product.featured_image.src|img_url:'grande' }}", URL: "{{ shop.secure_url }}{{ product.url }}", Brand: {{ product.vendor|json }}, Price: {{ product.price|money|json }}, CompareAtPrice: {{ product.first_available_variant.metafields.shopnet.CompareAtPrice|money|json }} }; _learnq.push(['track', 'Viewed Product', item]); _learnq.push(['trac

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julie.accardo
Community Manager
2 years ago
W
Contributor I
WildEst1996!Contributor I
asked in Campaigns and Flows

Way too many decimal places on Abandoned Cart EDM

Hello everyone,On our “Abandoned Cart” Flow EDM, the price is coming up with 8 x decimal places. We’ve looked on the back end and there’s only 2 x decimal places for the price, we’ve nevered entered more than 2 but it always comes up through EDM. Any suggestions on how to fix?Thanks!!!  

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David To
Community Manager
2 years ago
C
Contributor I
C6DevContributor I
asked in Campaigns and Flows

Capturing Account registration on Shopify.

What is an efficient way to trigger a welcome email to customers that register on our store? Can this be achieved with Klaviyo?My ideal flow would be, someone creates a new account on our store, we send them a welcome email, or if they’re a corporate customer we send them a welcome corporate customer email.Thanks in advance!

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David To
Community Manager
2 years ago
B
Contributor I
BastienContributor I
asked in Campaigns and Flows

Mail flows

Hello,I'm on Shopify and I can't link the abandoned emails to my Klaviyo flows, but I've set up the trigger correctly.Thank’s !

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N
Contributor I
2 years ago
W
Contributor I
WinwinwinContributor I
asked in Campaigns and Flows

Is Klaviyo's open rate accurate?

Hi there,We have been using Klaviyo for 2 weeks and we found very inconsistent data for email open rate.  Context:We have an email template customized from a Klaviyo’s pre-defined template, let’s call it A.We have an email template written in html by ourselves, let’s call it B.A and B convey similar information to our customers, the only diff is the layout/image contents.We used A and B in several campaigns. Each reached several thousands customers’ email boxes. The other conditions (send time, audience,...) are almost the same for the campaigns using A or B, so basically you can consider it as an A/B testing testing the templates. What we found:When using A, the open rate is around ~15%When using B, the open rate is around ~30%Most of the open events happen at the time when the emails were delivered (like 90%).A and B have similar click rate Questions:The subjects/email preview and exactly the same for A and B so one can’t tell the diff before opening the email. So we wonder why the o

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David To
Community Manager
2 years ago
P
Contributor III
PaulyBContributor III
asked in Campaigns and Flows

Replacing existing email in flow

Hello.First time post although I have been with Klaviyo for nearly a year.I made the mistake today of completely replacing a single email in a flow, removing the original.  From memory I THINK that means that emails will come to a screaming halt when people are tracking through the flow.I think I have to clone the whole flow to get it working again.  Am I correct or will the visitors flow through?.  This email is preceded with a Conditional Split.I hope this is enough info.Thanks!

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P
Contributor III
2 years ago
D
Contributor IV
DonAContributor IV
asked in Campaigns and Flows

Recent data and email not sending

HI all, I have a flow setup for a email to be sent out after a purchase. I noticed that this had not been sent out. I also noticed that Recent Data was not logging any events. Any ideas why this could be happening? Thanks

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D
Contributor IV
2 years ago
M
Contributor II
msacco6Contributor II
asked in Campaigns and Flows

Accidently deleted Abandon Cart Flow from browse ideas

I activated the Abandon cart flow where the email shows the image and product title of the abandoned item. I am having trouble recreating it. Is there a way to get it back? It is no longer available in “Browse ideas”

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M
Contributor II
2 years ago
M
Contributor II
msacco6Contributor II
asked in Campaigns and Flows

Email Series Need a stop filter for email #2 (browse ideas)

I am looking at using the provided Winback campaign flow series and abandon cart reminder flow series. I noticed that there is no filter on email two. If a user makes a purchase after receiving email 1 there should be a stop filter on email two right? Am i looking into this wrong?

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M
Contributor II
2 years ago
M
Contributor I
MGGContributor I
asked in Campaigns and Flows

Flow Filters and Profile Property Updates

Hi All,  So, here’s the scenario.  We have an abandoned cart flow with a filter to skip anyone who has placed an order since starting the flow.   However, we have an update profile property at the beginning and at the end to mark that the subscriber is in that flow.   Now, the question - If a subscriber enters the flow, places an order after the first email and is tagged as “InFlow”, will they never complete the last action of setting the “InFlow” property to FALSE to signify they are not in the flow because of the filter?  If so, what’s an alternate solution that doesn’t involve adding conditional checks after each step?  Thanks!

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M
Contributor I
2 years ago
M
Contributor I
melissaberdineContributor I
asked in Campaigns and Flows

Filtering Abandoned Cart Flows Based on Previous Order Value

Hey Klaviyo Community! Is it possible to target customers in an abandoned cart flow based on previous purchase value? Basically, I have a trigger split based on cart value, and then I want to have a conditional split for "Person has/has not (placed order/fulfilled order) where value = $X at least once over all time." Basically, I only want to give people an offer who have never reached a certain purchase threshold prior. I've been using this help center article and tried to use both the Placed Order and Fulfilled Order actions, but there doesn't seem to be the $value property to define in my conditional split. Any input is greatly appreciated!

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Dov
2 years ago
D
Contributor I
deeziumContributor I
asked in Campaigns and Flows

How to add total price and date to subject line of staff order notification triggered by flow?

I created a flow that triggers a staff notification email whenever someone makes a purchase. In the subject line of that email I want to have the name, email, total price, and purchase date. This is what I have: {{ first_name }} {{ email }} {{ total_price }} {{ date }}.Currently, however, only name and email appear when a notification is triggered. Total price and date do not appear. How can I get these to populate correctly?My store is on Shopify. Thank you!

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David To
Community Manager
2 years ago
D
Contributor I
Daniel House ClubContributor I
asked in Campaigns and Flows

Include Customer Spend in Email

Hi, I feel like I should have found the answer to this somewhere, but I haven’t We’re running a promotion that gives a group of customers free shipping for a year if they spend $5,000 in 90 days. I want to send a email reminder each month that says something like “Don’t forget to spend $5,000 before August. You’ve already spent $xxxx.xx!” I know you can segment by revenue, is there a property I can include in the body of an email to accomplish this? Thanks, 

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Dov
2 years ago
J
Contributor I
JeSuisDivaContributor I
asked in Campaigns and Flows

Octane AI Flows not working

I have a quiz in Octane AI with an email opt-in at the end; however, during testing the lists are not being populated in Klavyio and the emails aren’t being sent out. I am brand new to Klavyio and am not sure where to start to figure out why it isn’t working. I created custom segments and flows for the emails to be sent. The segments are based on properties gathered from the quiz.  If someone could please help I would greatly appreciate it!Here are the Segment and Flow Details: 

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David To
Community Manager
2 years ago
L
Contributor I
LIsaMContributor I
asked in Campaigns and Flows

Webhook for Unbounce

Hello thereI set up a list in Klaviyo and added the webhook to Unbounce and changed the required field to (email) but not receiving the form submissions.I have a question about the list id.  When I add the webhook to unbounce do I change the last part of the URL to the list Id I want them directed to?  Or do I use the URL just like it was given to me when generated on Klaviyo integrations page/instructions?2nd part of question-It was working fine a few days ago and since then we changed the ‘reply to’ email address.  Could this be something that would interrupt the integration?Thank you!

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David To
Community Manager
2 years ago
Charmed Creations LLC
Contributor I
Charmed Creations LLCContributor I
asked in Campaigns and Flows

Flow Question And How Shopify Collection Name Changes Effect Flows (If at all)

Newbie here (wave) just joined the beginning of May.Does changing a title of a Shopify collection effect Klaviyo flows associated with the name changed collection? I had a flow that seemed to be working and now its not and that is all I can think that might be the cause.  Also, how long does it take for a profile to populate into a flow? I have one I’ve been watching from 17 hours ago. However, another profile was added to a different flow and they just ordered….so? I think my flow is messed up but I’m not sure where. This is how Its set up... TRIGGERPeople will enter this flow when they Placed Order.TRIGGER FILTERS (1)Collections contains (Brand)FLOW FILTERS (1)Has not been in flow in the last 90 daysThis is a brand new customer...they ordered from that brand but they are not in the flow...I also checked if they accept marketing and they do. I’m lost.

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David To
Community Manager
2 years ago
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Campaigns and Flows

Poll: Browse Abandonment Flow?

Talking to a few people, some people are uncomfortable using browse abandonment flow because it feels too “creepy”.  Curious how many in here use it, take the poll below!

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Mailbox Manny
Partner - Silver
2 years ago
K
KennishiaNew Member
asked in Campaigns and Flows

Campaign's schedule/send button is inactive and won't send

Hello, we’re trying to send a new campaign and the schedule/send button is inactive, all requirements are in green. Would anyone know why? I don't have any notifications that my account is disabled or anything like that. 

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David To
Community Manager
2 years ago
T
Contributor I
TAN BooksContributor I
posted in Campaigns and Flows

Browse Abandonment Experiences

I’m interested in creating a browse abandonment flow, but my team is concerned about the user experience. Their primary concern is that we’re being too blatantly obvious that we’re tracking the products our customers view, and that they might not like that. I’m wondering about the experiences others have had with this. Have you had negative customer feedback or elevated unsubscribe or spam rates after implementing a browse abandonment flow? Any suggestions on how to test this flow on a small audience or how to AB test it after it’s up and running are welcome!

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T
Contributor I
2 years ago
C
Contributor I
ChristinaDContributor I
asked in Campaigns and Flows

Does a user only exist in one flow at a time?

Hello,I’m setting up 2 flows - a welcome series and an abandoned cart flow.By default, could a user be in both of these flows at once? Eg. The receive welcome series email 1, go to website, add to cart and abandon that cart, triggering the abandoned cart flow. Would they stay in the welcome series flow?If they could be in both, how can I stop this from happening? Thanks

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David To
Community Manager
2 years ago
T
Contributor I
TracyagContributor I
asked in Campaigns and Flows

Setting up Abandoned Cart flow - how to show what was in the basket?

HiHow do I add the image/details of the product that they left in there cart?ThanksTracy

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T
Contributor I
2 years ago
H
Contributor I
hydrogifterContributor I
asked in Campaigns and Flows

Unable to create an Abandoned Cart flow

I have connected my store to klaviyo using API. But when i tried to creat a new flow (abandoned checkout) then it happened. Please helpe me: 

2
Omar
Partner - Platinum
2 years ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows

Looping products in abandoned cart in HTML Editor

Hello,I’m building a Shopify Abandoned Cart series using the HTML Editor (so I can have more control over the way everything renders in the finished product), and I can’t figure out how to loop through all the products in the abandoned cart. I can display the first item in the cart, but not the others.The instructions in the Help Center are focused on the drag & drop editor, which I don’t use much for the reasons stated above. How do I define the array, variables, alias, etc. and surround it with code to make it loop through all of the products? What code do I surround the block to be repeated with? Can this even be done with the HTML editor? Thanks in advance...aj

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Omar
Partner - Platinum
2 years ago
S
Contributor I
Sophie BennettContributor I
asked in Campaigns and Flows

Why is my new email subscriber flow not sending?

HelloI set up a new flow to send out a welcome email with discount code to all new email subscribers. I have just trialled this with a friends email and they aren't sending out. When I looked at the analytics it says 0 have been delivered. Please can someone help me understand why they aren’t sending. Thank you,Sophie 

3
Omar
Partner - Platinum
2 years ago
Z
Contributor I
zephContributor I
asked in Campaigns and Flows

Creating a List-Triggered Flow

i created a flow and now i want to send it out to my list. how do i? im brand new to klaviyo and it is not allowing me to actually send the email out to my followers. what is going wrong? 

3
David To
Community Manager
2 years ago

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