Hi @rohan12334
Thank you for your question in the Klaviyo Community
In my experience, I have found sometimes when this happens that I need to trigger a manual sync of products between the eCommerce platform and Klaviyo and this does the trick.
To do this; within Klaviyo select Content>Products
Then; Resync Page Items (button to the right).
After this is done, images, product availability etc should be as expected.
I hope this helps!
Kylie
Hey @rohan12334,
Those three bottom products without images, are they a part of the order and/or are they present in the order event data?
I’m assuming they are since it’s being pulled into the email as part of the dynamic block. This sort of behavior is typically normal - since the email/dynamic block is doing what it’s supposed to do.
I would suggest reviewing how you’ve built the dynamic table block just to rule out it wasn’t built incorrectly. If so, and you wanted to omit those types of products from being pulled into the dynamic table block, I would recommend using some logic to hide them.
There’s been several posts on this topic within the Community that I’ve included below that I think can help you come up with a solution:
I hope this helps!
David