I have set my abandoned cart, and browse abandonment flow live. However, when a customer replies to the designated email account, the person handling our account doesnot have any clue as to what items are placed in the cart. Is there any work around this, so that once a customer replies to my email, I can see the items in their cart.
Thanks in advance.
Hi
Thanks for sharing this question with us. It is entirely possible to view the items in a users cart.
First, navigate to any user profile in Klaviyo by searching for their email address in the top search bar.
From there, you can select a metric to filter the user activity. You’ll want to select Viewed Product (which is used to trigger the browse abandonment flow) or Started Checkout (which is used for an abandoned cart flow). If you click Details you can view the contents of their cart.
I hope that’s helpful.
Thank you so much for this.
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