Question

Countdown Timer Issue

  • 6 June 2021
  • 1 reply
  • 13 views

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Hi Everyone,

I set up a campaign for a client utilizing a free Countdown Mail countdown timer recommended by Klaviyo here: https://help.klaviyo.com/hc/en-us/articles/115000780232-How-to-Add-a-Countdown-Timer-to-Your-Emails-and-Signup-Forms

I added the timer as an Image Block per the instructions. On Friday, the countdown timer was working just fine when we previewed and was counting down accurately per the parameters we set for the sale ending tonight. 

The email went out and it appears that the countdown timer is stuck looping on the time frame of when it was sent out as a preview. When looking at CountDown Mail today - the timer looks accurate. 

Does anyone have any thoughts or similar experiences here? Anything I can do in the future to ensure this doesn’t happen again? 

Thank you!

Andrew 


1 reply

Userlevel 5
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Hello @andrew_halfman,

Thank you for sharing your question with the Klaviyo Community.

I noticed that a member of our support staff was troubleshooting this issue for you. Once a solution has been reached, I will close the loop with some context for other community members who may be interested in the solution :).

 

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