I had setup the abandoned cart flow, I also notice there is someone add to cart.
However, when the customer didn’t check out the cart, the abandoned cart flow didn’t send out the email.
Just wonder didn’t i missed out any setting?
Best answer by mike.hoang
As I had suspected, you have set up a checkout started abandoned cart in Klaviyo and you are comparing that to something entirely different in Shopify.
Based on what you have set up so far, people will only receive emails if they start a checkout. In other words, this goes beyond adding to cart. It’s quite literally additional steps that a customer must take. A customer begins the process by adding something to their cart but then takes it a step further by starting their checkout. The key point to note here is that the flow will not send emails until they get to the billing page where they can enter their payment information. At that point, Shopify will send a started checkout event to Klaviyo and the flow will trigger. However, the email will only send if they do not continue with the purchase.
Having said that, you haven’t necessarily done anything wrong. For a more accurate picture, you can compare the flow in Klaviyo to folks who have started their checkout in Shopify. Additionally, you may want to explore this guide to set up the other abandoned cart flow to capture people who only add items to their cart without starting their checkout process.