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{{ event.extra.checkout_url }} doesn't work

  • December 1, 2020
  • 7 replies
  • 8089 views

Forum|alt.badge.img+2
  • Contributor I
  • 1 reply

{{ event.extra.checkout_url }}doesn't work when I make a test on the same machine, I create an order on my shopify store and I give up the payment, I receive an email just after but the link which is supposed to bring me back to the payment page doesn't work it brings me a 404 page, i tried with http and the https but no result, with http it block me and say the cannot redirect you to http page for security.

Help plz   

Best answer by Paul S

Hi @Alain, could you try the following below and see if that works for you?

 

If you're having trouble with the "Return to Cart" button in your abandoned cart flow emails linking to the correct page, you may have to change the link that your button is pointing to. 

In the email editor click on the button to edit the link URL. Change the Link URL from {{ event.extra.checkout_url }} to the following:

{{ event.extra.responsive_checkout_url }}

The image below shows an example.

2019-05-23_14-41-24.png

 

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7 replies

Forum|alt.badge.img+10
  • Klaviyo Employee
  • 101 replies
  • Answer
  • December 1, 2020

Hi @Alain, could you try the following below and see if that works for you?

 

If you're having trouble with the "Return to Cart" button in your abandoned cart flow emails linking to the correct page, you may have to change the link that your button is pointing to. 

In the email editor click on the button to edit the link URL. Change the Link URL from {{ event.extra.checkout_url }} to the following:

{{ event.extra.responsive_checkout_url }}

The image below shows an example.

2019-05-23_14-41-24.png

 


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 1 reply
  • December 2, 2020

Hi @Paul S,

Thank you, it works now with button but not with the link text.

but it resolve the problem.


Forum|alt.badge.img+10
  • Klaviyo Employee
  • 101 replies
  • December 2, 2020

Thanks for following up Alain. Just want to confirm that this was able to resolve the root issue. If you would want to provide additional background when it comes to the link text, feel free to follow up here.


Forum|alt.badge.img+2
  • Contributor I
  • 1 reply
  • March 9, 2022

Bonsoir

Pouriez vou me dire ou je pouris trrouver cette image pour que je puise faire un copier coller

{{ event.extra.checkout_url }} 

Merci  pour votre réponse 


David To
Klaviyo Employee
Forum|alt.badge.img+60
  • Klaviyo Employee
  • 2456 replies
  • March 10, 2022

Hey @helene99,

Just to translate so others in the Community can following along:

Good evening

Could you tell me where I can find this image so that I can copy paste

{{ event.extra.checkout_url }} 

Thank you for your reply

 

The image you are sharing seems to be one taken from the first email in our pre-built Abandoned Cart flow. If you wish to replicate or use this flow email, you can do so by finding it within our Flow Library titled Abandoned Cart Reminder - Standard

If you were looking to copy and save that email template, you can following along to the instructions highlighted by @ashley_mcdermott in their informative Community post below:

I hope this helps!

David


Forum|alt.badge.img+1

Hello team! 

I am editing an Abandoned Cart Email. I have put a botton and I wish it takes de client to its original abandoned cart with his/her products. Which link or code should I put for this to happen ?

Thanks


Brian Turcotte
Forum|alt.badge.img+37

Hi @Poscofamilia!

The button should link to {{ event.extra.checkout_url }}. If you use one of our standard, pre-built Abandoned Cart flows from our flow library, the button should automatically link to that. 

 

If for whatever reason that doesn’t work, you could try substituting to the altered code:

{{ event.extra.responsive_checkout_url }}

 

Thanks for using the Community!
- Brian