Allow Multiple Emails with different ID on Profile

Hi Kaila,

Sorry for the late revert.

For the api call, I’m calling via /api/track under this I’ve added on the Event Klaviyo: Customer Properties. There I’ve added $id which I set so external id would be set.

For the Model it would look something like this: 

public class EventKlaviyo
{
   [JsonProperty("token")]
   public string APIKey { get; set; }
   [JsonProperty("list_id")]
   public string ListId { get; set; }
   [JsonProperty("event")]
   public string Event_title { get; set; }
   [JsonProperty("customer_properties")]
   public CustomerProperties Properties { get; set; }
}

public class CustomerProperties
{
   [JsonProperty("$id")]
   public string Id{ get; set; }

   [JsonProperty("$email")]
   public string Email { get; set; }

   [JsonProperty("$first_name")]
   public string First_name { get; set; }

   [JsonProperty("$last_name")]
   public string Last_name { get; set; }

   [JsonProperty("$phone_number")]
   public string Phone_number { get; set; }

}

As for the use case. Requirements wants me to create a different profile in Klaviyo each time a different type of account was created on the user’s system(Partner Web App).

For triggering the profile, Sorry for my bad definition there. I basically mean when an api call was sent to track and a profile is generated.

Hi @bkatigbak!

My apologies for the delay here! The root of the issue is that you cannot have two different profiles with the same email. Email is the primary ID for profiles in Klaviyo, and will always override any other identifier.

Best,

Brian