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Help to freeze my form of type: Full Page

R
Contributor I
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  • Renzo
  • Contributor I
  • 1 reply

I set up this type of form on my website (www.tupaquete.pe) because I saw that a website (www.theoodie.com) uses it. However, when I set it up for mobile, I noticed that when I scroll while the form is displayed, the form increases in size (most noticeably, the image zooms in). How can I prevent it from allowing me to scroll while the form is displayed? I believe blocking this will prevent it from increasing the form's size.

On the other website I used as a reference, it is possible to block scrolling when the form appears. I really appreciate your time in helping me with my issue. Thank you in advance.

 

 

Best answer by Byrne C

Hey ​@Renzo,

This issue appears to be related to the CSS of your site or the display settings of those two devices, as there are no settings within Klaviyo that impact how a form should behave when scrolling down. 

Regarding your coupon question, coupons can’t be made as stackable through Klaviyo. I know that Shopify does allow you to stack coupons, but I believe that can only be done for individual coupon codes, not entire coupons as a whole. This Shopify article about combining discounts provides more info on the subject.

That being said, nothing would stop you from sending people that second coupon if they don’t purchase - Klaviyo just can’t automatically stack them together.

-Byrne

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4 replies

D
Problem Solver III
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  • dartacus
  • Problem Solver III
  • 63 replies
  • March 27, 2025

Hola,

Just tested that for you on Chrome on PC in mobile simulation mode, and also on Chrome on an actual android phone, and it’s fine, working correctly as far as I can tell. No zooming is happening.

Sounds like an issue with your phone, to be honest - maybe it thinks you were using pinch-to-zoom rather than scrolling with a single finger, if the digitiser is a bit dodgy it could do that.

Cheers,

G

chloe.strange
1 person likes this
  • chloe.strange
    chloe.strange
R
Contributor I
Forum|alt.badge.img
  • Renzo
  • Author
  • Contributor I
  • 1 reply
  • March 28, 2025

Hi dartacus,

To clarify that you can't Zoom with your fingers, I sent the link to my page to other people with iPhone 14 Pro and iPhone 16 Pro, and when they swipe down, the form also enlarges (background image). I'll send you a video.

https://drive.google.com/file/d/1c6qyQb_Icxnb_AzkN2ZavQCZjrjgW8X6/view?usp=sharing

 

Another question, if you approve it:

Is it possible to set up Klaviyo codes to be stackable? For example, if I give them a 10% welcome coupon and they then abandon their cart (don't purchase), I can send them another free shipping coupon so that when they click the link, both coupons appear. Thank you.

D
Problem Solver III
Forum|alt.badge.img+5
  • dartacus
  • Problem Solver III
  • 63 replies
  • March 28, 2025

I’m not an iphone user, so can’t speak to that, sorry.

I would advise you to open a new topic for the coupons subject, that way you’ll get more responses and the topic will be searchable for future users.

G

R
1 person likes this
  • R
    Renzo
Byrne C
Community Manager
Forum|alt.badge.img+18
  • Byrne C
  • Community Manager
  • 191 replies
  • Answer
  • March 31, 2025

Hey ​@Renzo,

This issue appears to be related to the CSS of your site or the display settings of those two devices, as there are no settings within Klaviyo that impact how a form should behave when scrolling down. 

Regarding your coupon question, coupons can’t be made as stackable through Klaviyo. I know that Shopify does allow you to stack coupons, but I believe that can only be done for individual coupon codes, not entire coupons as a whole. This Shopify article about combining discounts provides more info on the subject.

That being said, nothing would stop you from sending people that second coupon if they don’t purchase - Klaviyo just can’t automatically stack them together.

-Byrne

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