Hi,
I just set up a text message welcome flow and my first welcome message that I created after someone double opts-in (replies “YES”) is a thank-you, with a coupon code for the first purchase.
However, when testing this, the first message I get back after replying YES to the double opt-in is a different automated thank you message that I did not set up, just one that says “Thanks for signing up for updates! Text HELP for help; STOP to opt-out. Msg & data rates may apply, frequency varies.”
Then like 1 minute later I get my actual welcome text with the code. How I can I turn off the first message that I didn’t set up? The standard language with directions about HELP and STOP isn’t necessary; it already came in the first opt-in. This is going to frustrate anyone who is looking at their cell phone for the welcome discount code and not getting it.
I can’t find anywhere to do this on Klaviyo, can someone direct me to where to turn it off?
Thanks much!