Hi @ELDuncan,

Thanks for sharing your question in the community forum. I wanted to offer a few additional troubleshooting tips for you:

• Check the “Started Checkout” and “Viewed Product” events within the metrics page under the analytics tab to see when the most recent events were tracked in Klaviyo for these metrics. Review to this to ensure that you’re not seeing an old error message that simply hasn’t cleared.
• Check to see if your server has had any downtime recently that could have prevented the plugin sync?
• Check to see if a firewall has been set up that would prevent this plugin from syncing.

Open to other community users suggestions as well!

Best,

Julie

Julie,

I appreciate your feedback but I am not very tech savvy and have no idea how to find the suggestions you made. Please help.

Hi @ELDuncan,

Thank you for sharing your question with the Klaviyo Community. And thank you @julie.accardo for your input.

@ELDuncan another community member had the exact same issue and solved it by disabling the W3 Total Cache JS minify. Can you confirm if you have tried this solution as well? Generally speaking, plugins that try to cache our javascript files can cause issues like this.

Thank you