Integrating Klaviyo with Woo Commerce

Question

I have been trying for the past two days to get this to work and I am becoming very frustrated. I followed the step by step video on how to integrate klaviyo and woo commerce. I keep getting the error “the klaviyo extension is uninstalled or unavailable”. I have read solutions given to others in this forum such as disabling caches, uninstall and reinstall plug ins, use a different browser, etc and NOTHING is working. Does anyone have any other suggestions?

Dov · Accepted Answer

Hi@ELDuncan,Thank you for sharing your question with the Klaviyo Community. And thank you@julie.accardofor your input.@ELDuncananother community member had the exact same issue and solved it bydisabling theW3 Total Cache JS minify.Can you confirm if you have tried this solutionas well? Generally speaking,plugins that try to cache our javascript files can cause issues like this.Thank you

julie.accardo · Answer

Hi @ELDuncan,Thanks for sharing your question in the community forum. I wanted to offer a few additional troubleshooting tips for you:Check the “Started Checkout” and “Viewed Product” events within the metrics page under the analytics tab to see when the most recent events were tracked in Klaviyo for these metrics. Review to this to ensure that you’renot seeing an old error message that simply hasn’t cleared.Check to see if your server has hadany downtime recently that could have prevented the pluginsync?Check to see if a firewall hasbeen set up that would prevent this plugin from syncing.Open to other community users suggestions as well!Best,Julie

Integrating Klaviyo with Woo Commerce

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