_learnq function

Question

Hi, we are having issues with learnq not showing up in certain product pages when those pages are visited. In certain product pages, I see learnq in developer mode within chrome, but in others, it’s missing so we’re not getting viewed product nor add to cart metrics for those items that are missing learnq.

We are hosted with bigcommerce and they use product.html for snippets which covers all product pages.

Any suggestions on how to fix this issue?

Thanks so much!!! :)

Jay

Brian Turcotte · Accepted Answer

Hi @tracingrobots!Here’s a Community thread that discusses this issue quite thoroughly, with several different code examples:Also, if you haven’t already seen it, we do recommend upgrading from _learnqto the newklaviyoobject, which offers morerobust support for asynchronous JavaScript implementations with callbacks and promises. Here is the developer guide on theklaviyoobject and how to transition from_learnq:https://developers.klaviyo.com/en/docs/introduction_to_the_klaviyo_objectI hope this helps get you started, and thanks for using the Community!- Brian

tracingrobots · Answer

Hi@tracingrobots!Here’s a Community thread that discusses this issue quite thoroughly, with several different code examples:Also, if you haven’t already seen it, we do recommend upgrading from _learnqto the newklaviyoobject, which offers morerobust support for asynchronous JavaScript implementations with callbacks and promises. Here is the developer guide on theklaviyoobject and how to transition from_learnq:https://developers.klaviyo.com/en/docs/introduction_to_the_klaviyo_objectI hope this helps get you started, and thanks for using the Community!- BrianThis is great. with the updated code on that link will itreflect, viewed page, viewed product and added to cartfunction myCallback() { var item = { "ProductName": item.ProductName, "ProductID": item.ProductID, "SKU": item.SKU, "Categories": item.Categories, "ImageURL": item.ImageURL, "URL": item.URL, "Brand": item.Brand, "Price": item.Price, "CompareAtPrice": item.CompareAtPrice }; klaviyo.track("Viewed Product", item); } klaviyo.identify({ '$email' : 'thomas.jefferson@example.com', '$first_name' : 'Thomas', '$last_name' : 'Jefferson' }, myCallback);

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