We currently have three Klaviyo flows set up in our system, Browse Abandon, Cart Abandon, and Checkout Abandon. All three flows are using the built-in integration between Shopify and Klaviyo. The Checkout Abandon works fine because it shows all the products that were in the cart at the time of checkout. However, our Browse and Cart Abandonment flows are limited to showing only one event (one product) per email. This means if a customer leaves five products in their shopping cart, our current Cart Abandon flow will send an email, but it will only show one of the products that were in the customer's cart; instead of all five. Similarly, if a customer is browsing our website and browses six different products, our current Browse Abandon flow will send an email, but it will only show one of the products that were browsed; instead of all six.
We contacted Klaviyo support and they said it is possible to show multiple items in both the Cart Abandon and Browse Abandon flows, but it will require some custom code in Shopify and/or Klaviyo.
Has anyone done this successfully or know what needs to be edited in order to show more than one product in these two flows?
Thank you,
Mark
