Suppressing Profiles on Free Pan

Question

I have experienced bad list bombing and have had hundreds of fake profiles added to my account. This is even though I have double-opt in enabled.

Now I am trying to renew my account but Klaviyo have set the plan fee based on our active profile count which has been inflated with lots of fake profiles.

I have created a segment to suppress the fake profiles but the system won’t let me and when I try to suppress the segment I’ve created, I get an error saying ‘Segment can’t be suppressed’. Even if I export segment members and import the list to suppress, the list seems to import ok but the total suppressed profile count doesn’t change.

I obviously want to suppress all the fake profiles before renewing otherwise I am paying more than I should.

MANSIR2094 · Accepted Answer

Hey ​@bluegoose, welcome to the community....... and sorry for that! a possible work around is for you to Check if your segment correctly filters fake profiles by using criteria like recent sign-ups, no engagement, or suspicious domains. If Klaviyo doesn’t allow direct suppression of the segment, export it and import it as a suppression list in smaller batches. If suppression doesn’t reflect, delete the profiles first using Bulk Profile Actions > Delete Profiles, then try suppression again. If the issue persists, contact Klaviyo support, explain the list bombing situation, and request an adjustment before renewing. To prevent future attacks, enable reCAPTCHA, use email validation, and add honeypot fields to your forms.Let me know if you find this helpful.

bluegoose · Answer

Hey ​@bluegoose, welcome to the community....... and sorry for that! a possible work around is for you to Check if your segment correctly filters fake profiles by using criteria like recent sign-ups, no engagement, or suspicious domains. If Klaviyo doesn’t allow direct suppression of the segment, export it and import it as a suppression list in smaller batches. If suppression doesn’t reflect, delete the profiles first using Bulk Profile Actions > Delete Profiles, then try suppression again. If the issue persists, contact Klaviyo support, explain the list bombing situation, and request an adjustment before renewing. To prevent future attacks, enable reCAPTCHA, use email validation, and add honeypot fields to your forms.Let me know if you find this helpful.Thanks for those suggestions. The ‘Bulk Profile Actions’suggestion worked. I didn’t realise this was possible but found it under settings and then deleted all the fake profiles by deleting the segment I had created.Thanks for your input!

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