I’ve been trying to insert a GIF into a custom email. When I upload the file via the add image feature, it shows as a static file and not the moving GIF. Does anyone know how to get the GIF file to display correctly in an email template?
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Issue Inserting GIF Files in Email
+2Best answer by David To
Hello
Thanks for sharing your question with the Klaviyo Community
I would suggest double checking to make sure the GIF you are importing into your template is 5MB or less and ensure the file you are adding to your template is indeed in a .GIF format.
I’ve also found that it sometimes helps to simply drag the .GIF file into the email template. As a refresher, you can find Klaviyo’s instructions on using GIFs and Videos within emails from the How to Embed Assets Directly in an Email Help Center article.
I hope this helps!
David
+60Hello
Thanks for sharing your question with the Klaviyo Community
I would suggest double checking to make sure the GIF you are importing into your template is 5MB or less and ensure the file you are adding to your template is indeed in a .GIF format.
I’ve also found that it sometimes helps to simply drag the .GIF file into the email template. As a refresher, you can find Klaviyo’s instructions on using GIFs and Videos within emails from the How to Embed Assets Directly in an Email Help Center article.
I hope this helps!
David
+2Thank you so much for this helpful response. The file was larger than 5MB which was the issue. I was able to compress it and it worked perfectly.
Thansk again!
+60Hey
If you’re absolutely sure your GIF is under the 5MB limit, I would suggest double checking how the GIF was made and ensure it’s created and saved appropriately. My colleague,
David
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