Question

Shopify Refund and Order Cancelled templates

  • 27 February 2021
  • 2 replies
  • 24 views

Userlevel 1
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The way I see it, all of Klaviyo’s replacement templates for Shopify Notifications are on point, but the two for refunds and cancellations do a lesser job of mimicking the desired results of what shopify produces by default. Am I the only observer of this?


2 replies

Userlevel 3
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Hi J,

 

I’d love to learn more about the difference in experience with Shopify refunds/cancellations compared to what Klaviyo offers. Curious if you could provide a little more detail?

 

Best,

Julie

Userlevel 1
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Hi Julie,

 

Check out the screenshots of Shopifys Order Cancellation email compared to Klaviyo’

s… No images and no financials… unless they dont show up in preview mode, but there literally seems like major components are missing from this template in order to provide the customer the same data as native Shopify. Thank you

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