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Why Is my text editor showing up in Bold?

  • November 25, 2020
  • 5 replies
  • 631 views

Hello, when I’m writing an email, my previsualised text is in Bold… What can i do ? (On an other computer, the problem don’t appear. Here is a screenshot of my screen :

 

 

Best answer by mike.hoang

Hi there,

Are you copy and pasting this from another template or doc or are you typing it directly in the text block? 
If you are pasting it, try pasting it without formatting. The email builder is likely reading it as a custom font which is making it difficult to format. 

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5 replies

mike.hoang
Klaviyo Employee
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  • Klaviyo Employee
  • 22 replies
  • Answer
  • November 25, 2020

Hi there,

Are you copy and pasting this from another template or doc or are you typing it directly in the text block? 
If you are pasting it, try pasting it without formatting. The email builder is likely reading it as a custom font which is making it difficult to format. 


  • 0 replies
  • November 25, 2020
mike.hoang wrote:

Hi there,

Are you copy and pasting this from another template or doc or are you typing it directly in the text block? 
If you are pasting it, try pasting it without formatting. The email builder is likely reading it as a custom font which is making it difficult to format. 

Hello, thank’s but on my other computer, the text don’t appear in bold… This isn’t the fault of the text.


cassy.lee
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  • Klaviyo Alum
  • 271 replies
  • November 27, 2020

Hi @LizeeShop - can you provide additional details so that Community members might be able to chime in with their thoughts on why your text is bold? What browser are you using to view this, and are you using a different browser on another computer? 


  • 0 replies
  • November 27, 2020

I work with Google Chrome , but the problem is persisting on other browsers (where i haven’t any extensions, cookies etc...)


Allie_A
Klaviyo Employee
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  • Klaviyo Employee
  • 3 replies
  • November 27, 2020

Hi @LizeeShop, can you please provide a link to the template and verify which type of device you are using when seeing the bold font?