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Added to Cart tracking issue after the API changes

  • 13 June 2022
  • 5 replies
  • 28 views

Badge +2

Hi! 

Since the 13th June, the tracking of Added to Cart is not working properly. I was wondering if thats related with the API update. We dont use profile API in our Shopiy integration.

 

Thanks,

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Best answer by alex.hong 16 June 2022, 03:49

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5 replies

Userlevel 6
Badge +25

Hi @Gabriela depending on your integration I don't think this was impacted.

This might have to do with you theme.

These topics might be good to check out.

 

https://help.klaviyo.com/hc/en-us/articles/115001396711-How-to-Create-a-Custom-Added-to-Cart-Event-for-Shopify?fbclid=IwAR2RTrKVJSBk5rFCmEYv0mxRui8lsb4UuUOH438OdVaJcGMTebbVfi0Rg70

 

Hope this helps.

 

Omar

Polaris Growth

Userlevel 6
Badge +52

Hi there @Gabriela,

Thanks for sharing. Apologies that you are running into this issue. If I can inquire more, are you seeing that profiles are not getting added properly to your data or is something else the matter with the integration?

 

Looking forward to your response,

Alex

Badge +2

Hi @Alex, 

Since 13th June, the Add to Cart event has been tracked when someone Adds to Cart, AND they also hit the 'Continue' button. If the customer does not click on 'Continue' after adding the product to the cart and keeps browsing/leave on the website, then the event is not tracked.

We haven't had this issue before. Every time someone added something to cart, no matter what they did later, the event was tracked.

Important to note that we have shops in different countries, and we started to see this issue happen gradually, from Australia first (13th June AEST), and then the other day in the USA store (13th June PT).

Please find attached the following scripts we've installed in Australia. 

  • Javascript in the THEME FILE.
  • Javascript in the PRODUCT PAGE.
  • BUTTON HTML code showing the “AddToCart” class.

Looking forward to hearing back from you!

Thanks, 

Badge +2

Hey Community Manager, 

Any update on this? The Abandoned Cart flow is one of the most successful flows and so far has been severely compromised because of this issue. 

Looking forward to hearing back from you. 

Thanks, 

Userlevel 6
Badge +52

Hi @Gabriela,

I would say that as part of the API update that occurred recently, it only impacted the Identify API, not the profile API.

Looking into this though, it actually looks like you may be using the wrong code since you’re using the ID method rather than the Class method. I suspect what may be occurring is that something may have changed where your "Continue" button is using the same ID whereas now your add to cart button is being identified by both the ID and the Class of "gf_add-to-cart..."

It is not uncommon for community members to report that their add to cart, viewed product, etc aren’t working sometimes, especially if they switched themes. In doing so they either forget to re-add the codes or use the same code as they were previously, without realizing some aspects of the theme code has changed.

 

Thanks,

Alex

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