It’s my first time working with Magento + the client’s in house team did the integration with Klaviyo. But I’m unsure what’s wrong since 1) I can’t see all the emails collected in Magento 2) I can see the activity on the website, but I’m still getting suggestions from Klaviyo to ‘integrate’ Magento.
If there’s someone who can advise on this?
Best answer by David ToView original
Welcome to the Klaviyo Community!
Was the integration made recently? If so, it may take some time for the historic data to be fully synced to Klaviyo. As detailed in the System Capacity for Historical Data Sync API Requests section of our Magento Integration System Requirements Help Center article:
Depending on how much historic data the store has, it may take some time for the historic sync to complete and for your to see all of the data within Klaviyo. While a historic sync occurs, new activity that take place should still be recorded without interruption.
I hope this helps!