Hello @Room Beauty  There seems to be some issues with permissions.

Check this article and make sure you have correct permissions
https://help.klaviyo.com/hc/en-us/articles/26909356614299

I have the exact same issue. I have full control for every possible asset (ad account, page, etc.) on Meta. I’ve followed Klaviyo guides step-by-step, read through the article here https://help.klaviyo.com/hc/en-us/articles/26909356614299, removed the integration and re-connected about 10 times now, tried with different browsers, cleared cache, but I still keep getting the message “Unable to create audience.  Check your Facebook Ads permissions and re-authenticate”.

Unfortunately, Klaviyo troubleshooting guide is not helpful.

What else should I try?

Thanks. 

I’m getting this issue as well. I’m not able to create new connections even though I have full access to absolutely everything, and Klaviyo continues to tell me to re-check my authentication

Hi all! 

Another possible cause for that message could occur because you have not yet accepted the terms of service in Meta for custom audiences.

 If that is the case, I would recommend going to the following link: https://business.facebook.com/ads/manage/customaudiences/tos/?act={id}

Replace the "{id}" placeholder with your Facebook account ID.  Once you've accepted the terms, please try connecting the integration again and attempt to create your custom audience once again.  You should be able to do so with no errors at that point.

Let us know if that worked! 

-Taylor 

@Taylor Tarpley this worked!!

also, this info should be accessible elsewhere, and made easier - took me a week to suss this out. 

thanks tho, worked a treat :)

R

This worked for me as well. It took me to an ancient-looking version of FB Business. The documentation from Klaviyo was not helpful at all. 

Also, to reiterate, you must replace the ID at the end of the URL with the FB account ID. Otherwise the link will take you to an error.

I will note this with our documentation team all! 

Thanks for sharing feedback so other customers can resolve this issue faster in the future!

Having the same issue as well. Have tried the above suggested resolutions. Can anyone help?

Me too! I’m clicking on the link Taylor has posted but just comes up with error. Not sure what else to do

Same here….I found my Facebook account ID and I paste it in the following error.

Ok, after spending all day with this, I finally got it. Ok First thing is:

1. Check out this video Below: Although this video is for Lead accounts, it works the same way
2. So take what this video did and login to your facebook account, then replace the lead account URL with this URL: https://business.facebook.com/ads/manage/customaudiences/tos/. If you don’t have any other custom connected accounts, then this should work just by going here.
3. But if you have a Facebook Personal Page, connected to a Facebook ads account then you need to do this: https://business.facebook.com/ads/manage/customaudiences/tos/?act={Personal User ID}&business_id={Ads Account ID}

Hope this helps someone. I spent all day on this!