Hi there,

Are there any other details you can provide? Have you seen any error messages related to the WC integration in the UI? Are you currently using the V3 integration?

Best,

Caroline

Hello Caroline,

I have updated the credentials and there is no error messages related to the WC integration I am not sure if I am on V3 I was just made aware of this and the person that was in charge is no longer here and I am selected by default. If you have a troubleshooting guide or what information I can get you I will do my best to make that happen.

Thank you,

Jeff

Hi Jeff,

I would recommend walking through our WooCommerce integration guide to ensure that everything was set up correctly. 

Best,

Caroline

Hi @mhrjeff ,

Just wanted to check back in on this. Are you still having the same issue? Additionally, what is the name of the store that is seeing this issue?

Thanks,

Caroline