Hi Community,
Hopefully you can help me as I don’t know what I am doing wrong and the support emails are not getting me anywhere fast.
Firstly our setup is the following:
- Magento CE 2.3.3 (soon to be upgraded but current version)
- Klaviyo 1.2.3 (the latest for this version of Magento)
Steps Taken:
- Downloaded the Klaviyo Plugin
- Installed the Plugin
- Activated the Plugin
- Created a User
- Created a Public/Secret Key
- Setup the configuration
- Gone to Klaviyo and put the configuration in.
Result:
“Unable to connect to your store, check your Username and Password / API key. “
I have tried using the User Credentials configured on the plugin as well as the API Key as password but nothing is working.
It is a pitty there is no phone support as I feel like I have missed something so simple and the correspondance going back and forth has now been over two weeks. Really need to sort this soon.
Any help would be appreciated.
Screenshots:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/3d4fef72-c8da-46f0-8400-cf3b0e364217.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/a780f467-0114-4a7b-87e9-81061da3ca5c.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/e9524668-5d4f-4044-9e40-3e1ee5704f9d.png)
Best answer by Bobi N.
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