We have a free trial kit that goes out to a customer, and when we receive it back we mark the ORDER with the tag “KR” and then we know the kit was returned. And a tag “KNR” if the kit was never returned.
KR - I want to email them after it’s returned and let them know what the next steps are and give them an offer.
KNR - I want to remind them to return the kit.
We can’t change the Order Status, because often they are buying multiple products. So I need it to be based on a TAG. Or a custom data field (can we do that in Shopify)?
We can’t add the tag to the Customer level because they could order our kits multiple times over their lifetime.
Best answer by David ToView original