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How to bulk re-subscribe manually supressed profiles (CSV available)

  • 14 February 2021
  • 4 replies
  • 450 views

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I have mistakingly added a few profiles which shouldnt have been suppressed manually via a CSV, how do i undo this? I have added a new segment to identify these circa 7500 profiles however I am unable to find where I can upload this csv to “re-subscribe” these people.

I have emailed supportm and await response

Many thanks

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Best answer by Balvin 4 August 2022, 17:49

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4 replies

Userlevel 5
Badge +7

Hi there,

Unfortunately un-suppressing a list has to be completed on Klaviyo’s end by Support.

Best,

Caroline

Hi all!

Diamond (Klaviyo Support)

Aug 4, 2022, 11:16 AM EDT

Hi Jebidiah,
 
Thanks for reaching out to Klaviyo Support! My name is Diamond and I'm happy to assist you!
 
You can bulk unsuppress the profiles in your CSV by following the steps in the Help Center guide mentioned below. 
 
How to remove email suppressions in bulk
 
If you have any other questions or require assistance in the future, please don’t hesitate to contact us and we’ll be happy to assist. You can also connect with your peers, explore more resources, and ask questions in our Community
 

Best,
Diamond at Klaviyo Support

 

Good luck selling, my brothers and sisters.

Thanks for the info

Userlevel 6
Badge +50

Hey @Balvin 

Thank you SO much for updating this! I’ll make sure our team goes through and updates any older posts on this topic with the correct information. We truly appreciate your help. 

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