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Invalid Email Addresses are not suppressed


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Hi everyone,

 

I want to ask do invalid email addresses automatically added to suppression list? Since my campaigns have “Skipped: Invalid Email Addresses” users but they are not added to suppression list so I wonder if this is the default behavior or it’s an error?

 

Thanks

Best answer by kaila.lawrence

Hi @alvin.nguyen! Great question. A skipped email from a hard bounce like an invalid email address signals a permanent email delivery issue, so Klaviyo will automatically suppress these profiles to help ensure your lists stay clean. Give the suppression 24 hours to register. If it’s still not suppressed there might be something else going on Support may need to investigate. 

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kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • Answer
  • May 28, 2024

Hi @alvin.nguyen! Great question. A skipped email from a hard bounce like an invalid email address signals a permanent email delivery issue, so Klaviyo will automatically suppress these profiles to help ensure your lists stay clean. Give the suppression 24 hours to register. If it’s still not suppressed there might be something else going on Support may need to investigate. 


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  • Author
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  • 3 replies
  • May 29, 2024
kaila.lawrence wrote:

Hi @alvin.nguyen! Great question. A skipped email from a hard bounce like an invalid email address signals a permanent email delivery issue, so Klaviyo will automatically suppress these profiles to help ensure your lists stay clean. Give the suppression 24 hours to register. If it’s still not suppressed there might be something else going on Support may need to investigate. 

Hi Kaila,

Thanks for the info. The reason I’m asking because invalid emails in “skipped” from the campaigns sent weeks or months ago are still not suppressed. So I assume this would be some kind of errors and not the default behavior by Klaviyo. Can you help me to connect with Support to investigate this issue.

Thanks.


kaila.lawrence
Community Manager
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Yes! I’ve opened a ticket on your behalf. You should hear from them shortly. :)


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Hello I have another question, how can we deleted this profile with invalid email? I assume I need to create a segment and then bulk delete it but I can’t find how to create a segment with invalid emails only.

 

Thanks for your answer!

Stéphanie