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Klaviyo Link Wrapping issue with Tracking Link

  • 14 March 2024
  • 2 replies
  • 22 views

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Hello,

 

We’re currently trying to create a new Shipping Template after connecting Starshipit API to Klaviyo.

After creating a button and linking the dynamic tag for Tracking URL, Klaviyo uses its inbuild link wrapping and generates its own URL instead of taking the raw source link.


 

 

This results that carriers URL’s are running into errors.


Is there any guidance or advise to disable the klaviyo link wrapping so it will use for this template the raw urls? Any other advise how to achieve that? We can use Shopify dynamic tags or Starshipit ones. I’ve contacted Klaviyo Support but they couldn’t figured out yet.

 

Thank you in advance!

 

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Best answer by kaila.lawrence 18 March 2024, 14:24

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Userlevel 4
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Hey there @CK1010! Have you heard anything new from Support? If they’re not sure then I’m definitely not sure 🤣

 

Regardless, maybe another community member will jump in with some anecdotal advice!

Userlevel 3
Badge +7

@CK1010 Could you please share the URL generate by email?

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