Hope you are well and safe. I have recently synced Shopify with Klaviyo by following the instructions found online. Within the integrations> Shopify section I have clicked the option “Subscribe contacts who opt-in via Shopify, such as during checkout or with a Shopify footer form. Please see below:
With this option clicked, I would expect to have any new subscriber who signs-up through the Shopify footer form automatically added on my Newsletter list. However, it does not seem to be the case. I have tested with a testing account and the email address that I use to sign-up on Shopify goes straight on to the Profiles section in Klaviyo but it does not get automatically added on the Newsletter list.
I have been reading on these forums and it seems that the most common reason why this happen is having double opt-in enabled. I can confirm this is not my case because I have selected single opt-in for testing purposes.
I have also read that for those people who use a 3rd party Shopify theme, there needs to be a little snippet of code added on the HTML of the page but I assume this shouldn’t be the case here because my theme is Shopify not 3rd party.
If someone could shed some light here, it would greatly appreciate it!
Best answer by DovView original