I’m creating a flow where I want to update a profile property after a purchase has occurred. However, for most of the profiles, this property doesn’t exist yet. Should I use the ‘update profile property’ action or ‘create new property’ action? If I create a new property each time the flow is triggered, will it create duplicate properties for people who enter the flow multiple times?
Updating a profile property or create profile property step in a flow when the profile property doesn't exist yet?
In my experience the difference is.. if this property never existed for any profile before use Create property.. but if at least 1 person had it before where you can choose it from dropdown menu than you can use Update property.
And no, they don’t create duplicates.
When I want to update the newly created property (Welcome flow active) to “welcome flow complete” it does not show as available in the dropdown. From your response in this thread it seems like I should just go ahead and use “create new property” again and once they start being applied to profiles it should be available for future use - without creating a bunch of duplicate info?
Thanks!
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/37cf9965-c5f9-4f6b-9259-8ba462c0f13f.png)
Yes, you can go in any of the profiles on your account. Add that property with the wanted value and save it. Than immediately after it is saved you can remove it from that person profile properties.. but it will be still be able for you to use it in the flow as filter.
Hello
Building on top of
To summarize, within an individual’s profile, you will see an Add option next to the Custom Properties section where upon clicking on it you can fill in your desired profile property and property value to save to the profile.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/d7867fb9-6eea-4f24-8998-69fbe740e19e.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/35701a7a-4611-4aa8-89f1-bebb5c94c7aa.png)
I hope this helps!
David
Thanks
Hey
There wouldn’t be an issue with creating these properties on the fly within a flow or a signup form as opposed to preemptively creating them within a profile first. It really is a matter of preference in the order of operations.
One benefit to what
Creating these properties on the flow would still allow you to do all of those things mentioned before, but you would not see the profile property in the dimension dropdown menu until at least one profile has been tagged with this profile property. In this case, until someone has reached that update profile property step or filled out the form.
David
Thanks for clarifying
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