Hey @trishap612 

The difference between your 154 subscribers from Flodesk and the 198 profiles in Klaviyo could come from a variety of sources: If you've integrated Klaviyo with your website, it may have captured visitors or users who performed actions on your site, like adding items to their cart or viewing products. Klaviyo automatically tracks these profiles even if they haven’t explicitly subscribed. Some may also be subscribers captured through other forms or previous integrations before you uploaded your Flodesk list.

Should you import your Flodesk subscribers? - Yes, you should import your Flodesk subscribers into Klaviyo. You can upload them into your primary email list. You can merge this new list with any existing active profiles by matching email addresses to avoid duplicates.

Setting up lists and flows properly:

• Master list: It's common to create a “master list” for all your subscribers. This is the list you can use to send campaigns.
• Segmenting: You can segment subscribers based on engagement (e.g., engaged in the last 30 days), purchase history, or any other behavior.
• Flow for new subscribers: Yes, creating a separate list for new subscribers via a form is a good approach. You can then set up a welcome flow triggered when someone is added to that list.

Creating forms:

• You can create forms through the Klaviyo platform by navigating to the “Signup Forms” section in the left-hand menu.
• After you create a list, Klaviyo often suggests making a form and a subscribe page. The subscribe page is where people will be redirected when they submit the form. This page can be customized or set up to show a thank-you message. You can place these forms as pop-ups on your Shopify store to capture new subscribers.

Test email issue: If you’re unable to send test emails, check the following:

1. Ensure your email address is verified in Klaviyo.
2. Check if your sending domain is authenticated properly.
3. Review email sending limits and your subscription status.
4. Try clearing browser cache or using a different browser.

I hope this helps

Cheers

Arpit

Thank you so much! 

I have now one master list and a segment that is called “new subscribers” which will capture those who use the form. However, how does it know which form to capture subscribers from? The form I built in Signup forms was a pop-up. However, how does it know to place anyone using that form into this segment? The segment is triggered by those added to the “new subscribers” segment. 

Also if I am going to be importing contacts into my master list then how does Klaviyo add in the 198 profiles to this list? Do I need to do that manually? Will all future profiles continue to add to this list? How might I make that happen?  I’m not sure after I add those subscribers from Flodesk how it will cross-reference the active profiles currently in Klaviyo to make sure there are no duplicates. 

I’m so sorry I really need someone to walk me through this so I don't potentially send incorrect emails to people when I pull them over. Thank you! 

Hi @trishap612, have you gotten this sorted? 

Yes thanks so much!