Hi @anna.verlezza
Any idea when this will be available to view?
Thanks
Andy
Hi,
Where can i find which customerdata in shared from Klaviyo to Meta once you have set-up the klaviyo-whatsapp connection?
Greetings,
Iris
Hi Iris @Druantia
Great question! Once the Klaviyo–WhatsApp connection is set up, only limited business and messaging data are shared with Meta.
Meta receives:
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Your business details (name, address, website) and WhatsApp Business Account info (display name, category, phone number) during setup.
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Approved message templates and the final version of each message sent through WhatsApp.
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Engagement metrics like delivery, read, click, and block rates to assess message quality.
Meta does not receive your full customer data from Klaviyo. Any personalization (like name or purchase info) happens within Klaviyo before the message is sent.
In short: Meta sees the final message and performance stats, not your underlying customer data.
Hello. I am already using another Partner for WA messaging. If I decide to change to Klaviyo can I upload my list of subscribers that have already given me consent on this other platform? It would be silly to ask for permission again just because i switch platforms.
thanks
Hi @emaravelia I’d be happy to help you move to Klaviyo. You can bring over your existing WhatsApp subscribers and their consent from your previous provider, no need to re-opt them in, as long as you have valid consent records.
Here’s how it works:
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Migrate your WhatsApp account and number — you’ll keep your display name, templates, quality rating, and messaging limits.
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Import consent — upload a CSV with subscriber phone numbers and consent details (marketing and/or transactional). If there’s no timestamp, just confirm that everyone is opted in during the upload.
Make sure you’ve set up WhatsApp in Klaviyo before importing your list, otherwise the consent won’t carry over.
More info here: https://help.klaviyo.com/hc/en-us/articles/40116568714523
